Guest Support | Dream Holiday Stays

Cindy Melgar, Guest Services Specialist

Cindy Melgar is the Guest Services Specialist, Cindy is a friendly and dedicated Guest Services Specialist with over 10 years of experience in customer service and tech support. She plays a key role in making sure every guest feels at home and fully cared for during their stay.

Passionate about providing personalized support, Cindy is always ready to assist with any questions or needs, ensuring a smooth and enjoyable rental experience. She believes that exceptional service is about more than just solving issues, it’s about creating memorable, stress-free stays where guests can truly relax and enjoy.

Cindy’s warm smile and positive attitude make her an essential part of our team, helping guests feel welcomed and valued from check-in to check-out.

Luz Carime, Director of Guest Experience

Luz Carime is our Director of Guest Experience, at Dream Holiday Stays, where she brings over a decade of expertise in luxury hospitality and guest relations. Known for her warm, solution-driven approach, Luz is passionate about creating seamless, personalized experiences that leave a lasting impression. She oversees our guest services team with meticulous attention to detail and a deep understanding of what it means to truly care for guests.
Her leadership ensures that every stay is not only comfortable but exceptional — setting the gold standard for service excellence in everything we do.

Laura Forero, Guest Services Manager

Laura Forero is the Guest Services Manager at Dream Holiday Stays, where she leads with warmth, efficiency, and a guest-first mindset. As the primary point of contact for all guests, Laura is dedicated to delivering a smooth, personalized experience from the initial booking to the final farewell.

With a strong background in entrepreneurship and customer service, Laura brings a deep understanding of what it means to truly take care of people. She ensures that every guest feels supported, informed, and welcomed, whether it’s securing a reservation, answering a question, or offering a thoughtful local recommendation. Her attention to detail, problem-solving skills, and genuine care are key to the five-star service that defines the Dream Holiday Stays experience.

Laura’s passion for hospitality stems from her belief in the power of connection and meaningful service. Her commitment helps create not just great vacations, but unforgettable memories for every guest we host.

Tyler, Client Onboarding Specialist

Tayler is the Client Onboarding Specialist at Dream Holiday Stays, serving as the friendly and knowledgeable first point of contact for homeowners looking to join our growing portfolio. With a warm, approachable style and a deep understanding of the vacation rental market, Tayler makes the onboarding process smooth, clear, and stress-free.

Whether guiding new clients through the listing process or answering questions with care and expertise, Tayler is dedicated to building strong relationships and setting the stage for long-term success. Her passion for service and attention to detail help ensure every partnership with Dream Holiday Stays begins on the right foot.

Camilo Vasquez, Facilities & Maintenance Cordinator

Camilo Vasquez, known to the team as Cami, is the Facilities & Maintenance Cordinator at Dream Holiday Stays, where he plays a crucial role in ensuring every property is guest-ready, safe, and impeccably maintained. With a sharp eye for detail and a proactive mindset, Cami handles everything from routine inspections and preventative maintenance to last-minute fixes with efficiency and care.

His commitment to quality and reliability means our guests always arrive to homes that are not only beautiful, but fully functional and worry-free. Behind the scenes, Cami helps uphold the high standards that define the Dream Holiday Stays experience.

Ana Milena Perez,
Realtor and Guest Experience Coordinator

Ana Milena Perez is a licensed Realtor and Guest Experience Coordinator at Dream Holiday Stays, where she combines her expertise in Southwest Florida real estate with a passion for exceptional hospitality. With a keen understanding of both the investment side and the guest experience, Milena plays a key role in ensuring that homeowners and visitors alike feel confident, cared for, and inspired.

Whether she’s guiding a property owner through the short-term rental process or providing a warm welcome to a guest, Milena approaches every interaction with professionalism, heart, and a touch of style. Her dedication to creating seamless, personalized experiences makes her an invaluable part of the Dream Holiday Stays team.

Alejandra Ramirez,
Office & Administrative Manager

Alejandra Ramirez is the Office & Administrative Manager at Dream Holiday Stays, ensuring the seamless coordination of day-to-day operations with precision, professionalism, and heart. Originally from Colombia, Alejandra holds a degree in Industrial Engineering from the Universidad Industrial de Santander and a specialization in Project Management from EAFIT University. Her diverse background includes extensive experience in multinational, financial, and industrial sectors, including a key role at Philip Morris International, where she collaborated with teams from around the globe.

A world traveler and language enthusiast, Alejandra’s passion for culture was sparked during an unforgettable exchange experience in Japan. Her global mindset and strong organizational skills make her an essential part of the Dream Holiday Stays team, where she works behind the scenes to ensure both our guests and team enjoy a smooth, five-star experience every step of the way.

Andrea Emberg, Co-Founder & Brand Experience Director

Andrea Emberg is Co-Founder & Brand Experience Director of Dream Holiday Stays, where she brings her passion for culture, design, and genuine hospitality to every guest experience. Originally from Colombia and with a background in Psychology, Andrea has lived in Colombia, Australia, and the U.S., embracing a global perspective that shines through in the details of each property. Her love for connecting with people and creating warm, welcoming spaces is at the heart of Dream Holiday Stays’ personalized approach. Whether styling a home with international charm or ensuring every guest feels cared for, Andrea helps transform each stay into something truly memorable.

Josh Emberg – Founder & CEO, Dream Holiday Stays

Josh Emberg is the Founder and Real Estate Strategist behind Dream Holiday Stays, one of Southwest Florida’s fastest-growing vacation rental companies. Originally from Australia, Josh brings a global perspective and a deep passion for hospitality, real estate, and design to every property he manages.

Since moving to Florida in 2016, Josh has built a strong foundation in real estate as a licensed Realtor and Broker Associate, with a focus on investment properties and short-term rental success. With international property experience and a deep appreciation for what makes a stay truly memorable, shaped by visiting over 60 countries. Josh blends global insight with local expertise to elevate both guest experiences and owner returns.

Under his leadership, Dream Holiday Stays has expanded across Naples, Bonita Springs, and Marco Island, offering thoughtfully curated homes, personalized service, and transparent management. Known for elevated comfort and consistent 5-star reviews, Josh and his dedicated team are setting a new standard in boutique vacation rental management.

Whether you’re looking to escape to paradise or maximize your investment, Josh’s mission is simple: to treat every home as if it were his own and every guest like family.

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Frequently Asked Questions

FAQ

Is the property safe?

Can I pay in cash?

What time is check-in and check-out?

Are pets allowed?

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Are there shops, restaurants, or public transport nearby?